Create a business recovery plan – Business Queensland

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A recovery plan will help you respond effectively if an incident or crisis affects your business. It aims to shorten your recovery time and minimise losses.
Business recovery is the return to operations following an incident, crisis, disaster, or significant event.
A business recovery plan is a pre-designed plan that includes:
Your recovery plan is part of your business continuity plan that outlines practical strategies to help you manage and stage a recovery from a crisis.
This template includes a Recovery section.
Use this page to consider how your business can recover from a crisis, then complete the recovery section of the template.
Download the business continuity planning template.
In some cases, such as a pandemic, there may be several steps and stages of recovery. For example, a lockdown may occur several times and the business will need to recover operations as quickly as possible after each event.
Unlike an incident response plan, the business recovery plan has a longer-term view.
The business recovery plan covers:
The best method to help define recovery times is to conduct a business impact analysis and identify critical business activities. Find out more about identifying and managing risk.
Analyse how long it will take to bring each activity back online or make operational again, for example, restoring backups of critical IT systems on your computers or replacing lost stock. Capture this in the recovery section of your business continuity plan.
Natural disasters:
Major health event:
Emergency:
Information technology (IT) threat
Reputation incident:
As with the incident response plan, consider a team to manage business recovery.
Your team may be internal, such as the leader with clear objectives for all critical business functions, or external with advice and support from your accountant, legal representative, or business mentor.
As part of the planning, your team should receive training or advice on incident recovery and any designated tasks. This training could include skills to run the recovery remotely and the use of your emergency kits.
Clarification about who is needed for the recovery team, team training and practice drills are important parts of your preparation.
Past disasters and other incidents show that small businesses:
Your team should know about employment requirements and obligations before, during and after an incident or event.
Learn more about employment entitlements during natural disasters and emergencies from the Fair Work Ombudsman.
The recovery team should communicate as soon as possible with all staff and key stakeholders usually within the first 24–48 hours of the incident.
As the recovery commences and well after the event, it is important to communicate regularly with suppliers, customers, and internal staff. You should provide the current state of progress and any changes that you’ve implemented to restore operations (e.g. establishing contracts with alternative suppliers or changes to opening hours).
Business recovery after an incident may occur in stages.
Learn how to monitor the recovery process using a checklist.
© The State of Queensland 1995–2022
Queensland Government

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